Gold-Plated Jadau Kundan Mango Hair Pendant

We appreciate your purchase and want to ensure you have a positive experience. Please read our Return, Refund, and Cancellation Policy carefully.

1. Physical Products

Damaged Products: If your product arrives damaged during transit, we will issue a replacement. Please note, providing an unboxing video is mandatory to process the replacement request. We will arrange a pickup of the damaged item if return services are available. If not, you may need to return the product at your own expense, for which we will reimburse a standard shipping cost of INR 100. Please note that only replacements will be provided. If the same product is unavailable, a voucher, gift card, or coupon code will be issued for future purchases.

Order Cancellation and Exchange: Once an order is placed, it cannot be canceled or exchanged for a different item. If a specific item in your order cannot be processed, it may be replaced with an equivalent value item. Alternatively, you can receive a voucher or gift card for future purchases.

Handmade Products: For handmade items (e.g., Kundan Jadau, traditional Kemp jewellery) that arrive damaged, we will remake the product or provide a gift card or voucher for future use.

International Shipping: For international orders, we do not offer exchanges. However, we take great care in packaging and ship to multiple different countries, as verified by positive feedback on our social media channels. We will do our best to find alternative solutions for any issues that arise.

2. Delivery and Pickup

Customer Availability: Customers or authorised representatives should be available at the delivery address during the courier service hours, typically 9 AM to 5 PM IST. If no one is available, the courier will attempt delivery two to three times. After multiple unsuccessful attempts, the parcel will be returned to the sender. Any subsequent re-delivery will incur additional shipping costs.

Claims and Reporting Issues: Any claims regarding non-receipt of items must be reported within 24 hours of shipment. Claims made after this window will not be processed.

3. Non-Returnable Items

We will not accept returns or exchanges for the following reasons:

Color Variations: The actual product color may slightly differ from the images shown on the website due to lighting conditions and individual screen settings. We ensure that all photos are taken with natural or high-quality lighting to showcase the product as accurately as possible.

Handmade Irregularities: Slight irregularities in semi-precious and precious jewellery are a natural result of handcrafted processes and will not be considered defects.

Personal Preferences: We do not accept returns if the jewellery’s look and feel do not meet your expectations, if it is too heavy, or if the size is not as anticipated.

Earring Stems: Some earring stems are intentionally bent to prevent breakage; this is not classified as transit damage.

Minor Damage: In rare cases, beads or stones may fall off during transit. These can often be easily fixed with fabric glue and do not qualify for a return or refund.

Size Measurement: Please refer to the bangle size chart on each product page before making a purchase. We cannot accept exchanges or refunds for incorrect size orders.

Free Accessories: Any complimentary items, such as back ropes provided during purchase, are offered as gestures of goodwill and will not be replaced separately.

4. Refund Processing

Refunds will be processed within 1-3 business days after approval, once we receive the returned product.

5. Care in Packaging

We take great care in packing our jewellery for both domestic and international orders. Each item is triple-checked for damage and securely packaged with bubble wrap in sturdy boxes. We provide multiple images and videos on our website and social media to help you gauge the size and details of your jewellery. For any questions or concerns, please feel free to reach out to us.

If you have any further questions regarding our policy, please don't hesitate to contact us : Email: hello@sreeniaccessories.com

This shipping policy applies exclusively to ready-to-ship items. For pre booking  items, please refer to the product description, where the making timeline is clearly mentioned. The shipping policy will take effect only after the item is crafted. Please note that all pre booking items are made to order, and the specified making days exclude weekends and national holidays.

1. Shipping Locations and Timeline

Domestic Shipping:
Sreeni Accessories ships across PAN India, covering approximately 12,000 pincodes. The current timeline for domestic parcels is as follows:

Processing Time: 1 to 2 working days for quality checks and packaging.

Delivery Time: 1 to 7 working days maximum after dispatch depending on your location.

For urgent orders, you can contact us directly on WhatsApp 8667344979, and we'll do our best to accommodate your request.

International Shipping:
We ship to over 80 countries worldwide. The timeline for international parcels is:

Processing Time: 1 to 2 working days for quality checks and packaging.

Delivery Time: 10 to 15 working days maximum after dispatch.

2. Delivery Attempts and Pickup

Our contract with the courier service allows for 2 to 3 delivery attempts at your location in case of any issues. However, if delivery fails after these attempts, the parcel will be held at the courier company’s facility for pickup by the customer. The ability to retain parcels at the courier office after multiple unsuccessful deliveries depends on the location and courier service.

In such cases, the parcel will be returned to us, and we can reship it to your address. However, you will be responsible for any return and reshipping costs, and refunds will not be issued in these scenarios. We kindly ask that you provide an address where someone will be available to collect the parcel during normal courier service hours to avoid delivery failures.

3. International Shipping Costs

Shipping costs for international orders are available on our website. Certain remote locations may incur additional surcharges due to specific courier charges. Shipping costs are weight-dependent, 

Please refrain from changing your shipping address after dispatch without informing us, as this may incur additional charges payable by you.

4. Shipping Costs Overview

Domestic Shipping Costs:

Up to 500 grams: 100 INR

Up to 1 kg: 200 INR

Additional weight will follow this pricing structure.

 International Shipping Costs:

Starts at 1500 INR for certain countries and varies depending on your location for 300 grams to other locations.

5. Working Days

For the purpose of this policy, "working days" are defined as all days excluding weekends, national, and local holidays.

For any further questions regarding our shipping policy, please do not hesitate to contact us. Thank you for choosing Sreeni Accessories!

Your beautiful jewelry pieces are designed to last, and with proper care, you can enjoy them for years to come. Please follow these basic care instructions to ensure longevity:

1. Avoid Excessive Sweat: Refrain from wearing your jewelry in situations where you might sweat excessively.

2. Wipe After Use: After wearing, gently wipe the jewelry with a soft cotton cloth to remove any sweat or residue.

3. No Direct Contact with Cosmetics: Avoid applying cosmetics, perfume, hair spray, or other chemicals directly onto the jewelry.

4. Store in a Dry Place: Always store your jewelry in a dry environment, preferably in an airtight plastic container. Avoid velvet boxes or cloth pouches for artificial jewelry.

5. Separate Pieces: Store jewelry pieces separately in individual airtight covers to prevent tangling or scratches.

6. Avoid Nail Polish Coating: Contrary to some online suggestions, do not apply nail polish or any other coating to your jewelry.

7. Regular Cleaning: Clean your jewelry after each use to maintain its shine and appearance.

8. Remove During Activities: Avoid wearing artificial jewelry while sleeping, working out, cooking, bathing, or swimming.